No worries, we're here to help you!
First off, it is important to know that accounts are not created automatically once the order is placed. If you haven't activated your account yet, found out how to do so here.
If you have created and activated your account, make sure that the password and email correspond to the one indicated on your order confirmation. Also, make sure you are on the corresponding website (psst we have 3 - one in French, one in English and one for the United States) 🌐
If you need more info, you can reach out to one of our customer service team by email firstname.lastname@example.org