Once your parcel leaves our fulfillment center, you will receive a tracking number which will allow you to follow every step of the delivery process. 📦
On the carrier's tracking page, you will find all of the latest information regarding the localization of your parcel. There, you can find the expected delivery which is an estimate of when we’ll the carrier will attempt to deliver an item, based on where it is in their network. The date and time (when applicable) are not guaranteed, can be impacted by factors such as weather, traffic, and parcel volume, and will continue to be updated as the item travels to its destination.
If the parcel was marked as delivered, make sure to check your doorstep and mailbox! If you still can't find it, feel free to contact our wonderful customer service team (firstname.lastname@example.org) ✨